You can learn more from our frequently asked questions

UAE uses 220–240V, 50Hz with UK-type (Type G) plugs. We only supply UAE-compatible versions.

Prices shown excluding VAT. A full VAT invoice is issued for every order, which businesses can use for VAT reclaim.

Master Tech's AMC plans cover regular check-ups, calibration, firmware updates and priority support.

Contact us on WhatsApp/phone/email with your invoice. We'll diagnose the issue and arrange replacement or repair, handling the paperwork with the brand where required.

Properly installed equipment is less likely to fail from heat, bad wiring or poor ventilation. Master Tech installs to manufacturer guidelines.

It covers manufacturing defects under normal use. It typically doesn't cover physical or liquid damage, power surges, unauthorised repairs, misuse, or cosmetic wear, a professional installation helps keep your warranty valid.

Our products carry a UAE warranty. Items bought overseas may be limited to the country of purchase, so we recommend buying locally to protect yourself.

Products carry the manufacturer's warranty min one year depending on brand, some equipment and brands having three to five years warranty.

We walk you through the system, set up a simple remote or app control, and provide a handover training.

In villas, usually not for standard installations. In apartments and managed communities, building management may require approval for drilling, ceiling work or noise. We can help prepare the necessary documents.